Effective Date: November 1, 2026
These Terms of Service (“Terms”) are an agreement between you and Splox LTD (“Splox”, “we”, “us”) and govern your use of the Splox website, applications, agents, machines, APIs and related services (the “Services”). By creating an account or using the Services you agree to these Terms. If you do not agree, do not use the Services.
Company Details:
Splox LTD
VAT: BG206360612
Email: [email protected]
EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr
Splox lets you create and run AI agents. Agents use AI models, many of which are provided by third parties (“Model Providers”), and can use tools, connected services and computers (“machines”), including machines you connect yourself.
We continuously develop the Services. We may add, change or remove features, tools, integrations and models — including which models are available, their versions, limits and defaults — at any time. We do not guarantee that any particular model, feature or integration will remain available.
If we decide to discontinue the Services as a whole, we will give you advance notice. Credits, including unused Credits, are not refunded (Section 6.4).
You must be at least 16 years old to use the Services. If you are under the age of majority in your jurisdiction, a parent or legal guardian must agree to these Terms on your behalf. You must provide accurate information when creating an account, keep your credentials secure, and you are responsible for all activity under your account.
You agree not to:
Definitions. You give the Services instructions, messages, files and other content (“Inputs”). The Services may generate responses (“Outputs”) and may take actions on your behalf, such as running commands, reading and writing files, operating software, browsing, and interacting with systems and connected services (“Actions”).
Your responsibility. You are responsible for your Inputs, for the machines, accounts and services you connect to Splox, and for how you use Outputs and Actions. You must have all rights and permissions needed to provide your Inputs and to let agents act on the machines, accounts and services you connect.
Accuracy and reliability. AI is probabilistic. When you use the Services you acknowledge and agree that:
Usage limits. Each plan of the Services, including paid plans, has technical limits — for example how much you can use the Services within a given period, how many machines you can have, and how long idle machines keep running. The limits of each plan are described on our pricing page and may change.
The Services include and connect to models, software, content and services provided by third parties, including Model Providers and services you connect to your account (“Third-Party Services”). We do not control Third-Party Services and make no representations or warranties about them. Your use of Third-Party Services is at your own risk and subject to their own terms and policies. We are not responsible for any loss or damage arising from Third-Party Services.
Some Services require payment. The fees, and how usage is priced, are shown on our pricing page or at the time of purchase. You must provide complete and accurate billing information and a payment method you are authorized to use. You authorize us and our payment processor (Stripe) to charge your payment method for the fees you incur and any applicable taxes. Prices include VAT where required. Usage prices, for each model and for tool calls, are published at docs.splox.io/account/model-prices.
Except as expressly stated in these Terms or required by law, all payments are non-refundable. Please check your order carefully before confirming it. We are not liable for errors caused by third-party payment processors.
If you purchase through an app store or other distributor (for example Apple’s App Store), you pay the distributor, and the distributor’s terms on payment, billing, cancellation and refunds apply instead of this Section 6.
What a subscription includes. A subscription gives you access to the Services under the plan you choose, within that plan’s usage limits (Section 4). The features, limits and duration of each plan are described in the order process and on our pricing page. We may change or refresh the content and features of plans from time to time, and we do not guarantee that any particular feature, model or limit will always be available. A subscription is not a purchase of credits: unused usage allowance does not carry over, accumulate, convert into credits or money, or entitle you to a refund.
Automatic renewal. Subscriptions are monthly. They renew automatically each month, and we charge the fee for each month at its start, until you cancel.
Cancellation. You can cancel at any time in your account settings or by contacting [email protected]. To avoid being charged for the next period, cancel at least 24 hours before the current period ends. When you cancel, fees already paid are not refunded, and you keep access until the end of the period you have paid for. If you subscribed through an app store, you must cancel through the app store.
Failed payment. If a payment cannot be completed, we may downgrade your plan or suspend your access to paid features until payment is received.
Price changes. We may change subscription prices. We will not change the price of a period you have already paid for. If we increase the price of your subscription, we will tell you at least 30 days in advance, and the new price will apply from your next renewal. If you do not cancel before that renewal, you agree to the new price.
If you are a consumer in the EU/EEA or the UK, you may cancel a subscription purchased directly from us within 14 days of purchase without giving a reason, by telling us clearly (for example by cancelling in your account settings or writing to [email protected]). We will refund the payments received for that subscription within 14 days of your notice, using the same payment method.
By asking us to start the Services immediately, you agree that if you use the Services during the 14-day period and then cancel, we may keep an amount proportionate to what was provided until you told us you were cancelling. The 14-day period does not restart if you change plans or cancel and subscribe again. Credits are not subscriptions and are not covered by this Section; they are not refundable (Section 6.4). This Section does not apply to purchases made through an app store, where the distributor’s terms apply.
You may be able to pay in advance for usage by purchasing credits (“Prepaid Credits”). We may also give credits free of charge as part of promotional or referral programs (“Promo Credits”); Promo Credits are not applied against taxes and may have additional restrictions or expiration dates. Prepaid Credits and Promo Credits are “Credits”. When a plan’s usage limits are reached, further usage is paid with Credits at the prices shown on our pricing page. Usage prices, for each model and for tool calls, are published at docs.splox.io/account/model-prices.
Nature of Credits. Credits are not legal tender or currency; are not redeemable, refundable or exchangeable for any sum of money or monetary value (except where required by law); have no equivalent value in fiat currency; do not act as a substitute for fiat currency; and do not constitute or confer any personal property right.
Sales are final; no refunds; expiry. All sales of Credits are final. Credits are not refundable in any circumstances, including when your account is closed or suspended or when the Services or any model or feature are changed or discontinued, except where a refund is required by mandatory law. Unused Credits expire one year after the date of purchase or issuance, unless otherwise specified at the time of purchase.
Balance. Your Credit balance is shown in your account. You are responsible for checking that the correct amount of Credits has been added to or deducted from your balance. Your Credit balance is not a bank account, digital wallet, stored-value account or other payment device.
No transfers. Credits are non-transferable and may be used only for the Services. We do not recognize any transfer, sale, gift or trade of Credits. Any attempt to use, sell or transfer Credits in that way violates these Terms and may result in revocation of the Credits without refund and suspension or termination of your account. We may suspend or terminate your Credit balance when we suspend or terminate your account under these Terms, in compliance with applicable law.
We and our licensors own all rights in the Services, including the software and technology. Using the Services does not transfer any of these rights to you. As between you and us, and to the extent permitted by law, you retain your rights in your Inputs and own the Outputs; this does not apply to rights of third parties in Outputs, and Outputs may not be unique.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy, which is incorporated into these Terms by reference. You have the right to access, rectify or erase your personal data, to restrict or object to processing, and to data portability. To exercise these rights, contact [email protected].
You may have legal rights in relation to the Services, including where they are not as described, faulty or not fit for purpose. If you believe Services you ordered do not conform with these Terms, contact [email protected]. Other than those legal rights:
Your use of the Services, Outputs and Actions is at your own risk. The Services, Outputs and Actions are provided “as is” and “as available” and, to the fullest extent permitted by law, without warranties of any kind, whether express, implied or statutory. We, our affiliates, licensors and Model Providers disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, accuracy, availability, reliability, security, privacy, compatibility, non-infringement and quiet enjoyment, and any warranties arising from course of dealing or trade usage. We do not warrant that the Services will be uninterrupted, accurate or error-free, or that any content, file or data will be secure or not lost or altered.
What we do not limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law, including your statutory rights that the Services are of satisfactory quality, fit for purpose and as described.
Foreseeable loss only. Except as stated above, we and our Model Providers are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us when you started using the Services.
Excluded damages. Except as stated above and to the extent permitted by law, neither we nor our affiliates, licensors or Model Providers are liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, use or data, even if advised of their possibility.
Cap. Except as stated above, our total liability to you for any loss or damage arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence) or otherwise, is limited to the greater of (a) the amount you paid us for the Services in the six months before the event giving rise to the liability, and (b) €100.
Some jurisdictions do not allow certain disclaimers or limitations, so some of the above may not apply to you, and you may have additional rights. In that case these Terms limit our responsibility only to the maximum extent permitted where you live. Our affiliates, licensors and Model Providers may rely on Sections 9 and 10.
If you are a business or organization, to the extent permitted by law you will indemnify and hold harmless us, our affiliates and personnel from and against any costs, losses, liabilities and expenses (including reasonable attorneys’ fees) arising from third-party claims relating to your use of the Services, your Inputs, Outputs or Actions, or your violation of these Terms.
You may stop using the Services at any time and delete your account in its settings. We may suspend or terminate your access to the Services, or delete your account, if we determine that you breached these Terms or related policies, that we must do so to comply with the law, or that your use could cause risk or harm to us, our users or anyone else. We may also delete an account that has been inactive for more than one year and has no paid plan, after giving you advance notice.
If you believe we suspended or terminated your account in error, you can appeal by contacting [email protected].
Provisions that by their nature should survive termination — including Sections 6.4 (as to Credits), 7, 9, 10, 11 and 14 — survive it.
We may update these Terms, for example to reflect changes to the Services or the law. We will give you reasonable advance notice of material changes — for example by email or a notice in the Services — and the changes take effect on the date stated in the notice. Other changes take effect when posted. If you continue to use the Services after changes take effect, you accept the updated Terms; if you do not agree, you must stop using the Services and may cancel your subscription.
These Terms are governed by the laws of Bulgaria and applicable European Union law.
EU/EEA consumers: you may bring claims in the courts where you live or through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Arbitration is available as an optional alternative. Nothing in these Terms affects your rights as a consumer under mandatory EU law or the consumer protection laws of your country of residence.
Other users: disputes will be settled by binding arbitration under the laws of Bulgaria.
If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of the business. These Terms, together with the Privacy Policy and any terms shown at the time of purchase, are the entire agreement between you and us about the Services. Contact: [email protected].